This Refund Policy only applies to fees collected by Australia Pathway Consulting (APC) for professional services provided by APC. The Fees to be paid for a third-party service provider will not be subject to this refund policy (including but not limited to insurance fees, translation fees, visa fees to be paid for the Australian Department of Home Affairs).
To apply for a refund, Client is required to submit a refund request to APC in writing. Refund request should include Client’s name, services paid for, reasons for refund and payment details. Response times will vary depending on the mode of payment and stated reasons for refund request.
This Refund Policy is subject to change by APC and in the event of any amendments, we shall make a suitable announcement to our Clients.
As our consultation service is in high demand, APC generally do not offer refunds for cancelled appointments. However, if Client gives us 24 hours’ notice, we will credit paid fees towards rescheduling another consultation at a time and date that is more suitable for Client.
Professional Service Fees:
When Client engages APC to act on their behalf in an immigration matter, we will start working on Client’s case with priority, providing Client with questionnaires, document checklists and giving Client ongoing advice throughout the entire process.
We do take exceptional circumstances into consideration for professional service fee refund should something happen that is outside of Client’s control.